Career Opportunities At Usherwood

Since 1976, Usherwood Office Technology has been the leading regional provider of Information Technology solutions and services throughout Upstate New York. Headquartered in Syracuse, with offices in Albany, Binghamton, Buffalo, Burlington, Jamestown, Potsdam, Plattsburgh, and Rochester, Usherwood has grown to include over 100 employees serving over 7,000 clients statewide. Rooted in New York State and independently owned and operated, we have distinguished ourselves in the office equipment industry by offering the most reliable solutions available from technology giants such as Canon, Océ, FP Mailing Solutions, Microsoft, Hewlett Packard, and Xerox. Our employees are our greatest asset and we offer excellent career development and rewards for outstanding performance. With offices and clients throughout New York State and New England, we offer the opportunity to work within a truly unique organization. If you are talented and motivated with the skills and enthusiasm to thrive in a dynamic environment, we can offer you a challenging and exciting career.

In return for your talents and abilities, Usherwood offers an industry competitive compensation program, including medical, dental, 401K, opportunities for advancement, and superior training. If you feel any of these positions are a good fit for you, please apply below. 

Come join our growing team!

Usherwood Office Technology is an Equal Opportunity Employer.

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Technology Integration Technician - Multiple Locations

As a Technology Integration Technician, you will join an elite team of over 50 of the best and brightest Engineers in the industry. You will play a key role in maintaining and integrating both new and existing clients’ office technology. Usherwood provides a culture that rewards innovation and creativity while adhering to a strong discipline of putting our clients first. Usherwood offers on the job paid training and certifications on some of the industry’s leading manufacturer solutions. Some of the certifications you will have the opportunity to earn with Usherwood include:
 
• Canon MFP & Printer Repair
• Microsoft Operating Systems & Mobile Applications
• Xerox MFP & Printer Repair
• Cisco Security & Information Solutions
• Hewlett Packard Servers, Switches and Routers

Responsibilities
• Attend training on the core foundational network curriculum provided and paid for by Usherwood
• Implement and utilize core foundational training program to troubleshoot hardware and software solutions
• Provide support to our client’s needs in a courteous and timely manner
• Have the ability to plan daily travel schedule
• Maintain rapport with clients by responding to calls, identifying solutions, suggesting improved methods/techniques and recommending system enhancements
  
Qualifications
• Possess strong problem-solving and client service skills
•Ability to maintain a clean and orderly work environment
• Be able to work independently without supervision
• Energetic and motivated team-player
• Positive attitude and self-starter

If you are a successful team player and want to engage your skills with one of the fastest growing technology companies in the Northeast, then Usherwood Office Technology may be the right fit for you! Usherwood offers above average compensation packages including company vehicle, bonus program, travel allowance, medical, dental, vision, 401K savings plan, educational training and paid vacation. Work Hours 8AM-5PM “Our growth is mirrored by the quality of people we have invested in.” – Louis F. Usherwood, CEO

Apply for this position:

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Account Executive - Multiple Locations

Usherwood Office Technology has a once-in-a-lifetime opportunity for experienced sales representatives.
If you’ve been successful with other Technology Solutions providers, then Usherwood would like to talk to you about a “ground floor” opportunity to join our team as we further expand our business. Usherwood has a 38 year track record of extraordinary customer service and is a leader in managed print services, network support and custom software solutions.
Usherwood offers generous rewards for outstanding performance, opportunities for advancement, superior training, commission plans that don’t change every six months and benefits comparable to anyone in our industry.

This full time position includes an industry competitive commission structure as well as employee benefits.

Apply for this position:


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Network Operations Engineer

Position Overview:
The NOC Engineer is responsible for managing, maintaining, and deploying tools and methodologies which enable and enhance remote management as well as reduce reactive support needs while driving efficiencies across all aspects of service delivery.

Duties and Responsibilities:
• Deploy and maintain Remote Monitoring and Management (RMM) software to all client endpoints
• Configure RMM and Professional Services Application (PSA) tools for optimal performance
• Continuously review and improve efficiency of Usherwood Odyssey Global Suite of tools
• Maintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication

Qualifications/Competencies/Position Requirements
• Understanding of MySQL and MS SQL database engine
• Understanding of Visual Basics
• Batch file creation
• SQL script writing and query
• Windows installer concepts (MSI)
• VB.NET/C# using Visual Studio 2010 and up
• Knowledge of ASP.NET would be advantageous
• Previous experience of IT Automation would be advantageous
• Strong network design and implementation knowledge would be advantageous

Preferred Candidate:
Microsoft Certfied Professional (MCP) Certification
Associates Degree in Business Technology or equivalent


Apply for this position:


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Print/Copy Mail Center Specialist

The Campus Copy and Mail Center Manager delivers world-class service to the students and faculty of The College of Saint Rose. The center offers a full-service facility for easy pick-up/drop-off of print, copy, and mailing projects. This position plays an integral part in the delivery support of the college’s mission to provide these special services. The services provided include: high speed black and white printing and copying, full color laser printing and copying, scanning, tabs, booklets, covers, stapling, saddle stitching, comb binding, tape binding, collating, drilling, cutting, folding-inserting, labeling, tabbing, perforating, scoring, large format printing & scanning, padding, variable data and image printing, laminating, and foam core mounting. Special Services for converting textbooks and documents to MS Word and embossing in Braille are also provided. In a coordinated effort between Printing and Mailing, Print & Mail Specialists provide mailing address database processing with USPS certified software and printing on products to be mailed through the US Postal Service.

Duties and Responsibilities:
• Operating high volume print and copy machines and finishing equipment.
• Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement, from start to client delivery.
• Downloading jobs from email or print queue, sizing, reproducing, sorting and finishing as requested.
• Placing and tracking equipment service calls via electronic database or manual logs. • Delivering paper and supplies for equipment to each department.
• Sorting and distribution of mail (letters, cards, flats and packages) and office supplies. Incoming mail will include interoffice, USPS, accountable packages from UPS, FedEx or other overnight couriers. Outgoing mail will include USPS (First-Class metered, stamped, bulk First-Class and Standard) and accountable express letters and packages. • Data entry into electronic database or manual logs of postage accounting and departmental chargebacks, job status, downtime, repairs and service order tracking n all mailing equipment and software at client site.

Qualifications/Competencies/Position Requirements
• Minimum of 1 year of specialized job related experience working with a Print/Copy Center on all facets of digital printing, finishing and mailing.
• Minimum- 1 year of direct customer service experience with a strong references of a “customer first” attitude.
• Strong PC skills with a working knowledge of Microsoft Office programs.
• General corporate Mail Center experience.
• College/University Mail Center experience a plus.
• Detailed oriented with the ability to multi-task and prioritize requests.

Physical Requirements
• Ability to lift 60 lbs.
• Ability to work on feet for long periods of time, walk, climb or balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities to include close vision and color vision.

Apply for this position:


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Network Operations Engineer

Position Overview:
The NOC Engineer is responsible for managing, maintaining, and deploying tools and methodologies which enable and enhance remote management as well as reduce reactive support needs while driving efficiencies across all aspects of service delivery.

Duties and Responsibilities:
• Deploy and maintain Remote Monitoring and Management (RMM) software to all client endpoints
• Configure RMM and Professional Services Application (PSA) tools for optimal performance
• Continuously review and improve efficiency of Usherwood Odyssey Global Suite of tools
• Maintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication

Qualifications/Competencies/Position Requirements
• Understanding of MySQL and MS SQL database engine
• Understanding of Visual Basics
• Batch file creation
• SQL script writing and query
• Windows installer concepts (MSI)
• VB.NET/C# using Visual Studio 2010 and up
• Knowledge of ASP.NET would be advantageous
• Previous experience of IT Automation would be advantageous
• Strong network design and implementation knowledge would be advantageous

Preferred Candidate:
Microsoft Certfied Professional (MCP) Certification
Associates Degree in Business Technology or equivalent


Apply for this position:


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Shipping and Receiving Clerk

Usherwood has an immediate and exceptional career opportunity in the Distribution Center of our Syracuse, New York location.

Position Overview:
This position requires the execution of daily tasks and duties within the shipping & receiving department. This person will be responsible for helping maintain an accurate and well organized warehouse, including all supplies and equipment. A high level of attention to detail and accuracy is expected and monitored in order to provide excellent customer service!

Duties and Responsibilities:
• Assist with receiving all incoming freight
• Checking accuracy and condition of all incoming freight
• Stocking shelves and warehouse with all incoming freight(both supplies and equipment)
• Process daily supply orders, including picking, packing, and shipping product
• Processing daily equipment orders
• Unboxing, preparing new equipment for set up team
• Breaking down all cardboard product and keeping an organized environment
• Daily trash clean up and removal within the warehouse
• Assist with various janitorial office tasks when needed
• Quarterly inventory counts
• Assist parts department when needed
• Other various tasks assigned by warehouse manager

Requirements
•The ability to bend, stoop, lift and carry objects weighing up to 50lbs
• Stand and walk continuously throughout an 8 hour shift
• Valid U.S. Driver's License

This full time position includes an industry competitive payment structure as well as employee benefits.


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